Overview

Our refund and returns policy gives you 14 days from delivery (that’s your legal right under UK consumer law). If 14 days have passed since your purchase arrived, we can’t offer you a full refund or exchange – but we’re still sound to chat about it.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached.

Several types of goods can’t be returned:

  • Custom or personalised items
  • Gift cards
  • Items that have been worn, washed, or damaged
  • Sale items (sorry, but bargains are final)

To complete your return, we need a receipt or proof of purchase – your order confirmation email works perfectly.

Please don’t send your purchase back to our suppliers – send it to us direct.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, damaged or missing parts for reasons not due to our error
  • Any item returned more than 14 days after delivery
  • Items with obvious signs of wear or use

Refunds

Once your return is received and inspected, we’ll drop you an email to let you know we’ve got it. We’ll also notify you whether your refund has been approved or rejected.

If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 14 days (as required by UK law).

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company – it may take some time before your refund is officially posted.

Next, contact your bank. There’s often some processing time before a refund appears.

If you’ve done all this and still haven’t received your refund, get in touch with us and we’ll sort it.

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded – that’s why they’re bargains, right?

Exchanges

We only replace items if they’re defective or damaged. If you need to exchange for the same item, contact us and we’ll arrange collection or provide a returns label.

Faulty or Wrong Items

If we’ve sent you something faulty or completely wrong (our mistake), we’ll cover all return costs and sort you out with a replacement or full refund. Just get in touch within a reasonable time.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive store credit for the value of your return.

If the item wasn’t marked as a gift when purchased, we’ll send the refund back to whoever paid for it.

Return Shipping

For returns due to change of mind: You’ll need to cover return postage costs. We’ll provide details when you contact us.

For faulty items or our mistakes: We’ll cover all shipping costs.

You’re responsible for ensuring items reach us safely. For valuable items, consider using tracked shipping or insurance – we can’t guarantee receipt of untracked returns.

Return shipping costs are non-refundable. If you receive a refund, any return shipping costs you’ve paid won’t be included.

Need Help?

Questions about returns? Want to start a return? Just fancy a chat about vintage tees?

Contact us: Get in touch here
 Check our FAQs: Frequently Asked Questions

This policy complies with the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015. Your statutory rights remain unaffected.

Last updated: 15/08/2025